A step by step guide to finding the best care home - Part 2
Don’t make an appointment when you visit, turn up unannounced. As you walk into the care home for the first time - how does it feel? Does it feel welcoming and comfortable. Who is on reception or there to welcome you? As you are shown around is residents privacy respected, are doors knocked on before a room is entered and are residents asked permission before you enter their room? Watch how the staff interact with residents - are they just ‘doing their job’ or talking to and engaging with residents. In the communal areas - are chairs in clusters for groups to gather and talk in, or set around the outside of the room. Is the TV on all the time. What other activities are available in the communal rooms. Talk to other residents to see what they are doing.
Don’t be afraid to ask lots of questions, make notes and take photos (this should be fine if you don’t include residents in the photo), of the homes you are visiting.
Thank you to Susan Brown for filling in our questionnaire after receiving a Home Care Report.
Name: Susan Brown
The Chosen With Care Advisors Were Friendly And Courteous: Strongly agree
I Was Happy With The Help And Information I Received: Strongly agree
They Were Able To Answer All Of My Questions To My Complete Satisfaction: Strongly agree
My Initial Objectives Were Met: Strongly agree They Made Me Feel They Had An Excellent Understanding Of My Specific Needs: Strongly agree
The Advice Has Enabled Me To Take The Next Step: Strongly agree Overall Rating: Excellent Value For Money: Yes
Advantages: It is a daunting task to try to find the best home for a loved one. it is hard to know where to start when looking. Really helpful to have someone experienced whittle down the choices for you.