Could we do better?

We would really appreciate a few minutes of your time to make sure we are providing the best possible service to our clients.

I just wanted to thank you properly for the work that you and Martha undertook to help find my Aunt a care home that suited her. When I returned from the States I was able to sit down with your document, decide which ones I wanted to follow up on, visit several and come to a clear decision quite quickly. It was the first one on your list, Bridge Haven in Bridge, about 10 minutes down the road. I thought it was excellent, especially the attitude and behaviour of the staff, and we’ve since found out that it has a very good reputation locally. Sheila is moving in on the 17th and looking forward to it. I wouldn’t have known where to start without your help and such a quick and satisfactory resolution would not have been possible.